Refund & Return Policy

You are eligible for a complete return or refund if the product arrives damaged, defective, or significantly different from the ordered specifications.

If any item is missing from your parcel or you received the wrong size/color by mistake, we will dispatch the correct piece immediately at zero additional shipping cost.

Items returned after being worn, washed, altered, or damaged by personal mishandling are not eligible for return.

Return requests initiated after the 3-day delivery window cannot be honored.

Products returned without original tags, security seals, or packaging boxes cannot be accepted.

All returned merchandise must remain in unused, brand-new condition with original retail tags, accessories, and invoice receipt intact.

Please snap clear photos or a short unboxing video of the issue and contact our support team prior to returning the parcel.

For defective or mistaken items, HoludMaya covers all courier reverse-pickup fees.

Once the returned parcel is received at our hub and verified by our inspection team, refunds are processed within 2–4 business days.

Refunds are disbursed directly through bKash, Nagad, Rocket, or direct bank transfer according to your preference.

For online card or gateway transactions, refunds are reversed back to your card account as per banking timelines.

If you prefer to exchange for a different size, color, or alternative item, our team can arrange a doorstep swap courier service for fast turnaround.

You can also visit our physical showroom at Kandirpar, Cumilla to exchange items in person.